Make calls directly from your browser and keep them on file for reminders of previous conversations.
Leverage text messaging and maximize your client communication channels. Reach your customers where they are.
Turn routine emails into templates and maximize your time by emailing directly from your SmartDeskcx application.
SmartDesk makes things easy on your customers, engage with them via voice calls, text messages and integrated emailing. Set your teams up for success, and keep all your departments in sync. It's everything you need, in one powerful package.
Log average call times
Automatic Case assignment
Agent performance dashboards
AI sentiment analysis
A simple web-based service that efficiently handles calls, voicemails, and messages for your business using high quality VoIP technology.
Purchase multiple local and toll free virtual phone numbers from SmartDeskcx and assign them to your customer service reps.
The built-in phone system allows for one click calls to connect to your customers. Call recording and downloading is available with each call.
Discussed something important while on the call? Add important notes during your calls.
Our virtual phone system automatically logs all incoming and outgoing calls for you as an activity.
Whether your sales team is in the office, on the road or working from home. Get real-time analytics on everyone's activies.
Case response time
Leverage the industry leaders that SmartDeskcx has integrated into the application, or API your favorite application with SmartDeskcx
Trust in the power of SendGrid to get all your email campaigns to your customers and prospects.
Deepgram allows SmartDeskcx to power sentiment analysis on all conversations within seconds of a call coming to an end.
Connect with customers via text messages, emails, voice calls and video from SmartDeskcx.