SmartDeskcx brings all your customer service data and channels together on one CRM platform.
Make calls directly from your browser and keep them on file for reminders of previous conversations.
Leverage text messaging and maximize your client communication channels. Reach your customers where they are.
Turn routine emails into templates and maximize your time by emailing directly from your SmartDeskcx application.
Built-in virtual phone system from SmartDeskcx allows you to make calls directly from your browser to provide seamless communication with you customers. Make and receive more sales calls with SmartDeskcx's integrated calling features.
Store conversations
Log average call times
Built-in dialer
Automatic case distribution
A simple web-based service that efficiently handles calls, voicemails, and messages for your business using high quality VoIP technology.
Purchase multiple local and toll free virtual phone numbers from SmartDeskcx and assign them to your customer service reps.
The built-in phone system allows for one click calls to connect to your customers. Call recording and downloading is available with each call.
Discussed something important while on the call? Add important notes during your calls.
Our virtual phone system automatically logs all incoming and outgoing calls for you as an activity.
Whether your sales team is in the office, on the road or working from home. Get real-time analytics on everyone's activies.
Leaderboards
Pipeline dashboards
Case response time
Create workflows
Leverage the industry leaders that SmartDeskcx has integrated into the application, or API your favorite application with SmartDeskcx
Trust in the power of SendGrid to get all your email campaigns to your customers and prospects.
Get all the important Google Analytics data within the SmartDeskcx CMS.
Connect with customers via text messages, emails, voice calls and video from SmartDeskcx.
Integrations
Powerful API's and integrations
SendGrid
Google Analytics
Twillio
Let our experts show you how SmartDeskcx can be the best solution you have ever used.