First-class support experience

Customer Service

SmartDeskcx brings all your customer service data and channels together on one CRM platform.

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SmartDeskcx makes customer service easy as one, two, three.

Allow your customer support team to have access to the resources to communicate easily and effectively with your customers. Customers want easy access to your team, SmartDeskcx gives you the tools to manage everyday interactions to get quick resolutions to your customers.
1

Integrated voice calling

Make calls directly from your browser and keep them on file for reminders of previous conversations.

2

SMS messaging

Leverage text messaging and maximize your client communication channels. Reach your customers where they are.

3

Direct Emailing

Turn routine emails into templates and maximize your time by emailing directly from your SmartDeskcx application.

 
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A complete customer service solution that scales with your business

SmartDesk makes things easy on your customers, engage with them via voice calls, text messages and integrated emailing. Set your teams up for success, and keep all your departments in sync. It's everything you need, in one powerful package.

Store conversations

Log average call times

Automatic Case assignment

Agent performance dashboards

Automated responses

AI sentiment analysis

Integrated communications

Voice, text and emails

A simple web-based service that efficiently handles calls, voicemails, and messages for your business using high quality VoIP technology.

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Assign numbers to services team

Purchase multiple local and toll free virtual phone numbers from SmartDeskcx and assign them to your customer service reps.

Built-in dialer

The built-in phone system allows for one click calls to connect to your customers. Call recording and downloading is available with each call.

Add notes during calls

Discussed something important while on the call? Add important notes during your calls.

Auto call logs in activity

Our virtual phone system automatically logs all incoming and outgoing calls for you as an activity.

Management

Managing customer service teams
has never been easier

Whether your sales team is in the office, on the road or working from home. Get real-time analytics on everyone's activies.

Leaderboards

Pipeline dashboards

Case response time

Create workflows

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Integrations

Powerful API's and integrations

Leverage the industry leaders that SmartDeskcx has integrated into the application, or API your favorite application with SmartDeskcx

SendGrid

Trust in the power of SendGrid to get all your email campaigns to your customers and prospects.

Deepgram

Deepgram allows SmartDeskcx to power sentiment analysis on all conversations within seconds of a call coming to an end.

Twillio

Connect with customers via text messages, emails, voice calls and video from SmartDeskcx.

Book a quick demo today.

Let our experts show you how SmartDeskcx can be the best solution you have ever used.

Schedule a demo